01
MBMB QUALITY POLICY
- To provide a quality city facilities and services.
- To prioritise customer's needs and satisfaction and committed to comply with the quality management system, Acts, By-Laws, rules and policies that has been specified.
- To make reviews on the the effectiveness of quality policies and principles from time to time.
- Always strive to improve the efficiency, quality and excellence of service delivery through continuous implementation of innovation & creativity that is in line with 1Malaysia National's aspiration "People First, Performance Now".
- To uphold and prioritise sustainable development and green technology.
02
CERTIFICATION SCOPE
"THE CITY SERVICES WHICH ENCOMPASS TOWN PLANNING, DEVELOPMENT PLANS APPROVAL, BUSINESS PREMISE LICENCE ISSUANCE AND PROPERTY VALUATION"
03
CERTIFICATION BODIES
SIRIM QAS INTERNATIONAL SDN BHD
04
CERTIFICATION PERIOD
FIRST Certification - ISO 9002:1994 (2001-2003)
SECOND Certification - ISO 9001:2000 (2003-2007)
THIRD Certification - ISO 9001:2000 (2007-2010)
FOURT Certification - ISO 9001:2008 (2009)
FIFTH Certification - ISO 9001:2019 (2016-2019)
SIXTH Certification - ISO 9001:2015 (2019-2022)
SEVENTH CertificatioN ISO 9001:2015 (2022-2025)
EIGHT CertificatioN ISO 9001:2015 (2025-2028)
Innovation Unit
Melaka Historic City Council
Graha Makmur, No.1, Jalan Tun Abdul Razak - Ayer Keroh,
Hang Tuah Jaya, 75450 Melaka
