MS ISO 9001:2015

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01

MBMB QUALITY POLICY

  • To provide a quality city facilities and services.
  • To prioritise customer's needs and satisfaction and committed to comply with the quality management system, Acts, By-Laws, rules and policies that has been specified.
  • To make reviews on the the effectiveness of quality policies and principles from time to time.
  • Always strive to improve the efficiency, quality and excellence of service delivery through continuous implementation of innovation & creativity that is in line with 1Malaysia National's aspiration "People First, Performance Now".
  • To uphold and prioritise sustainable development and green technology.
02

CERTIFICATION SCOPE

"THE CITY SERVICES WHICH ENCOMPASS TOWN PLANNING, DEVELOPMENT PLANS APPROVAL, BUSINESS PREMISE LICENCE ISSUANCE AND PROPERTY VALUATION"
03

CERTIFICATION BODIES

SIRIM QAS INTERNATIONAL SDN BHD
04

CERTIFICATION PERIOD

FIRST Certification - ISO 9002:1994 (2001-2003)
SECOND Certification - ISO 9001:2000 (2003-2007)
THIRD Certification - ISO 9001:2000 (2007-2010)
FOURT Certification - ISO 9001:2008 (2009)
FIFTH Certification - ISO 9001:2019 (2016-2019)
SIXTH Certification - ISO 9001:2015 (2019-2022)

SECRETARIAT

Management Department
Historical Melaka City Council
Graha Makmur, No.1, Jalan Tun Abdul Razak - Ayer Keroh,
Hang Tuah Jaya, 75450 Melaka

Graha Makmur, No.1,
Jalan Tun Abdul Razak - Ayer Keroh,
Hang Tuah Jaya,
75450 Melaka, Malaysia.

Monday - Friday

General Line : +606 285 9700
Directory : MBMB Directory
Hotline : +606 333 3333
Complaint Line : +6013 302 9700 (Whatsapp only)
Fax : +606 232 5716
Email : aduan[at]mbmb[dot]gov[dot]my/
webmaster[at]mbmb[dot]gov[dot]my

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